Refund Policy

1. 7-Day Money-Back Guarantee

The Winter Flock Journal comes with a voluntary 7-Day Money-Back Guarantee. If the journal is not useful to you, you may request a refund within seven calendar days of the purchase date.

2. How to request a refund

Email larshaugen.journal@proton.me within the 7-day period. To help us locate the transaction, include the email address used at checkout and, if available, the order or transaction reference.

3. How refunds are sent

Approved refunds are returned through the payment method or payment channel used for the original transaction where the processor supports it. The time for funds to appear can depend on the payment provider, bank, card issuer, or local payment network.

4. Digital copies after a refund

Because the product is a downloadable file, a copy already downloaded cannot be physically returned. A refund ends the license granted by the purchase; after a refund, please delete retained copies and do not use, share, publish, or distribute the journal.

5. Duplicate or unauthorized charges

If you believe you were charged twice, charged the wrong amount, or did not authorize a transaction, contact us promptly so we can review the order details with the payment provider.

6. Mandatory consumer rights

This 7-day guarantee is an additional voluntary policy. It does not remove or reduce any refund, withdrawal, cancellation, or conformity right that cannot legally be waived under applicable consumer law. Where mandatory law provides a different remedy, that law controls.