Customer support
For questions about The Winter Flock Journal, payment confirmation, access to your PDF, or a refund request, contact us by email.
Please use the same email address you used at checkout when asking about an order. If you have an order or transaction reference, include it in your message.
Refund requests
The journal includes a 7-Day Money-Back Guarantee. Refund instructions and conditions are available in our Refund Policy.
Payment information
Payments and digital-delivery checkout are handled through Lava.top. Do not email us your full card number, card security code, bank password, or other sensitive payment credentials.